Frequent Asked Questions

FAQ

WHY SHOULD I PROVIDE MY REAL EMAIL AND PHONE NUMBER WHEN I ORDER? I DON’T WANT SPAM.

Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger slip away. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.

WHY DIDN’T I RECEIVE AN EMAIL CONFIRMATION WHEN I MADE MY ORDER?

Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first. If the email isn’t there, please call our team at 1-877-269-5646.

HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?

As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your tracking number. Click on the tracking number and you can access to-the-minute location information.

WHEN WILL MY ITEM GET SHIPPED?

You will get an email informing you know your item was shipped. All items are shipped USPS, Fed-Ex or UPS. For details of your item’s shipping contact us at info@DigitalJewelry.com or give us a call 877-269-5646.

I PUT THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?

If you receive an order confirmation email and notice a mistake with the order, contact us at info@DigitalJewelry.com or give us a call 877-269-5646. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order/estimate number (if available).

CAN I GET A REFUND ON PRODUCTS?

We handle refund request for all products on a case by case scenario. All Mold & Setup Fees are NON REFUNDABLE. For more info, call 877-269-5646.